Legal

Privacy Policy

Last updated: June 28, 2026

1. Information We Collect

We may collect the following types of information when you visit our website, place an order, or contact us:

  • Personal Information: Name, email address, phone number, shipping address, and billing information provided when you make a purchase or submit an inquiry.
  • Order Information: Details about products you purchase, custom order specifications, and transaction history.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent, browser type, and referring URLs.
  • Communication Data: Messages, emails, and chat conversations you send to us.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your order, custom projects, or inquiries
  • Send order confirmations, shipping updates, and receipts
  • Improve our website and customer experience
  • Respond to customer service requests
  • Comply with legal obligations

3. SMS & Text Messaging

If you provide your phone number through our website or chat widget, you may receive SMS text messages from The Black Grackle Leather Co related to your inquiry or order.

  • Message and data rates may apply
  • Message frequency varies based on your interaction
  • You can opt out at any time by replying STOP
  • For help, reply HELP or contact us at 361-355-5686
  • Consent to receive texts is not a condition of purchase

4. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device.

You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.

5. Third-Party Services

We may use third-party services to process payments, manage communications, and analyze website usage. These services include but are not limited to:

  • Payment processors (for secure transactions)
  • Faire (for wholesale orders)
  • Communication platforms (for chat and messaging)
  • Analytics tools (for website performance)

These third parties have their own privacy policies. We encourage you to review them. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records may be retained for accounting and legal purposes.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal obligations)
  • Opt out of marketing communications at any time
  • Opt out of SMS messages by replying STOP

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of the website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: